suzydesk.
THOUGHTFUL SUPPORT. SIMPLE PLANS.
A clear home for every conversation.
Choose a plan for your people, with a little help from Suzy.
ESSENTIAL
A clear start for thoughtful support.
$15/ full seat / month
Billed monthly in USD
Review EssentialEverything you need to start
ADVANCED
Built to growMore order for a growing team.
$49/ full seat / month
Billed monthly in USD
Review AdvancedYour next level of support
EXPERT
Bring every brand and team together.
$79/ full seat / month
Billed monthly in USD
Review ExpertYour next level of support
The owner counts as one full seat. All plans include optional Suzy AI at $0.99 per confirmed resolution. AI usage is billed separately.
Launcher question buttons and unread badges are included. Custom questions above the message input are a separate workspace add-on, purchased in Billing after choosing a plan.
A LITTLE HELP FROM SUZY
Add Suzy AI to any paid plan. Pay when a customer confirms that a knowledge-based AI answer solved their question, with no human assistance.
Meet Suzy AI
SUZY AI AGENT
$0.99/ confirmed resolution
One conversation. One resolution charge.
THE DETAILS, ALL IN ONE PLACE
From your first shared inbox to a team supporting several brands.
| What’s included | Essential | Advanced | Expert |
|---|---|---|---|
| Live chat and shared inbox | Included | Included | Included |
| Custom question buttons and unread badges | Included | Included | Included |
| Tickets and custom fields | Included | Included | Included |
| Team reports | Included | Included | Included |
| Public help center | Included | Included | Included |
| Basic automation | Included | Included | Included |
| Team inboxes and round robin | — | Included | Included |
| Workflow builder | — | Included | Included |
| Private and multilingual help | — | Included | Included |
| Included Lite seats | 0 | 20 | 50 |
| Company SSO and provisioning | — | — | Included |
| Service level targets | — | — | Included |
| Branded widgets and help centers | 1 brand | 1 brand | Multiple brands |
GOOD QUESTIONS
Simple plans. A little explanation.
The workspace owner and every active teammate with a full seat count. Full seats can reply to customers and work in the inbox. Lite seats can read workspace content and add internal notes, but cannot send customer replies or manage your workspace.
Yes. The owner purchases more full seats before adding teammates. You’ll review any prorated amount first. Removing a teammate frees their seat; reduce your purchased seat count separately when you’re ready.
AI is optional on paid plans. A visitor must confirm the latest answer from your knowledge, and the conversation must not include a human reply. Resolutions are charged once per conversation, after a confirmation hold. New questions before invoicing cancel a pending resolution. Monthly plans invoice AI usage monthly; annual plans invoice it annually.
Your current access continues until the workspace owner chooses a subscription. Viewing pricing or reviewing a plan does not start a subscription or charge your card.
New workspace signup is temporarily closed. Existing workspace owners can log in to review their plan.
THOUGHTFUL SUPPORT. HAPPY HUMANS.